It is now February 12, 2006. The deadline has passed. I tried to sell the tickets when it became obvious Hawaiian Vacations had been putting me off. The tickets have expired and Dave “I’ll help you sell your tickets” Karp never contacted me again. Let me repeat that – Dave Karp, who thought it was important to talk to me "about the content of my website" the day he found about it, Never Contacted Me Again.
As though I wouldn't notice.
It would have been easy for him at any point to look me up in their system and see how it was going. Maybe he did, maybe he didn't. I don't know the answer, but given those two options I was either forgotten (unbelievable) or purposly ignored (utterly inexcusable.)
Either way I’m sure he had a nice Christmas and New Year.
I was never contacted again by Hawaiian Vacations about this matter and can only surmise that I simply didn’t matter to them after I stopped being public about this issue and that the general opinion was that I crawled back into my hole having been vanquished by Dave Karp's Mighty Sting.
A side effect of realizing that they had no intention of doing anything six weeks after the meeting was to reduce my window of selling the tickets into a ridiculously short period. It was impossible to sell them because of the late start. It became a frantic and hopeless exercise. Something else for me to enjoy, I guess.
Hawaiian Vacations kept my dead parent’s money. I have reservations on another carrier and will be going to Hawaii to spread Mom and Dad's ashes in the ocean, as they wished. I just won’t be going the way they paid for. The Hawaiian Vacations company didn’t think that actually providing for that outweighed their need for docile personnel and keeping the money. Let me restate that – Hawaiian Vacations thinks that keeping my dead parent’s money is more important than upsetting their personnel. Or let me state it a third way, By keeping the money, and not helping me, they keep their personnel happy, and that's what management values above all else.
I have no other explanation for what happened. And this explanation follows exactly the trajectory of my meeting with them and what never came from it. I am baffled and frankly disgusted by what this conclusion says about them, but the evidence is striking.
It's over. So I can finally say that they can all go fuck themselves.
So here’s why you're getting to read this. I voluntarily took down the website because Dave Karp told me he was going to sell the tickets. And then he did nothing. So the website is back up. The tickets expired and are no longer worth the paper they are printed on, Hawaiian Vacations believes they owe me nothing. (Not that they ever thought they owed me anything.)
The money Mom gave them is gone.
The Hawaiian Vacations kept it, spent it, didn't help me when they said they would, they let my tickets expire and enriched themselves at our expense. Words are a paltry expression of my dismay but you may be getting the picture about how I feel.
So now there is no reason for me to care about what they think over at Hawaiian Vacations about me or this website. I tried being nice and got nowhere. I put up this website and got nowhere. I talked to Dave Karp and got nowhere. So it was all a slow and painful waste of time because Hawaiian Vacations got what they wanted and my family is left with nothing out of this but a wretched experience that taints the memory of the last gift I was ever given by my parents. Thanks a lot Hawaiian Vacations. You must all be very proud to work there.
And Dave Karp? On February 6, 2006 he left Hawaiian Vacations for a shiny new job at Northern Air Cargo. I can only surmise that Northern Air Cargo trusts him with his customer service skills as much as Hawaiian Vacations did. I wonder how long he was planning his escape? Did it have any bearing on why he never did anything for me?
Or did he simply forget?
Are you kidding?
He took personal responsibility for selling them. Did he sell them? No. That certainly makes me feel strange about giving him the benefit of a doubt.
Again, Thanks Dave.
Does this mean there will be a new person in Dave's position at Hawaiian Vacations? If so then somebody new at Hawaiian Vacations gets to discover what happened to me and contact me to let me know that it was my own damn fault. Does this mean that I will get a new email about the "content of the website?" If the past is prologue, then of course I will. And on it shall go . . .
So, what about this website?
Well, every word is true, and every experience is real. My opinions are obvious in the midst of the writing, and any conclusion the reader arrives at is purely the result of their own evaluation of the evidence I’m presenting about Hawaiian Vacations.
They took my dying Mother's last gift to my family and they left us with nothing.
So I think they suck.
Kurt Riemann
February 12, 2006
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Postscript - April 2, 2006
We all made it to Hawaii and had a beautiful service for our parents, Doris and Russell Riemann. We paddled their ashes out into Maalea Bay from Kihei and sent them on their last journey.
Goodbye, Mom and Dad.
We'll always love you.
Kurt
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